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Frequently Asked Questions

About YourCare360®

+ What is YourCare360®?
+ How does YourCare360® help me plan for my own care needs?
+ I am caring for an adult loved one. How can YourCare360® help me?
+ How do you define a Caregiver?

 

 

Access & Availability

+ Is YourCare360® available nationwide?

+ Is YourCare360®’s caregiver support service available 24/7?

+ How much does YourCare360® cost?

+ Can I extend YourCare360® benefits to my family?

+ My employer doesn’t provide YourCare360®. How can I access the service?

 

 

Account & Portability

+ Can I keep my YourCare360® benefits if I leave my current employer?

+ How do I get support if I’m having problems logging in?

 

 

Privacy

+ Is caregiver support through YourCare360® confidential?

 

 

Insurance Coverage & Enrollment

+ Who should I contact if I have questions about my insurance policy?

+ How can I purchase insurance protection to help with my own future long-term care needs?

+ Do I qualify for guaranteed issue coverage (no health questions required)?

+ Can I still access caregiver support even if I don't purchase an insurance product?